Privacy Policy

Last Updated: May 5, 2025

Introduction

Secure Print Solutions UK (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website secureprintsolutions.co.uk (the “Website”) or use our services.

This policy has been developed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By accessing our Website or using our services, you agree to the terms of this Privacy Policy.

Who We Are

Secure Print Solutions UK is a specialist provider of enterprise-grade, cloud-based print management and security services. We are the data controller responsible for your personal data.

Contact Details:

Email: [email protected]
Postal Address: Secure Print Solutions, 4 & 5 Bacchus House, Calleva Park, Aldermaston, RG7 8EN
Telephone: 01189821444

The Personal Data We Collect

We may collect the following categories of personal data:

Information You Provide to Us

Identity Data: Name, title, company name, job title
Contact Data: Email address, telephone number, postal address
Technical Support Data: Information related to service issues or queries
Marketing and Communications Data: Your preferences regarding marketing communications and content delivery

Information Collected Automatically

Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
Usage Data: Information about how you use our Website and services
Cookie Data: Information collected through cookies and similar tracking technologies (more details in our Cookie Policy)

How We Use Your Personal Data

We process your personal data only when we have a lawful basis for doing so. We may use your personal data for the following purposes:

Legitimate Interests

To provide, maintain, and improve our Website and services
To manage our relationship with you
To communicate with you about our services
To protect our business and users from fraud or illegal activities
To develop new products and services

Contractual Necessity

To fulfill our contractual obligations to you
To process and deliver your orders
To provide technical support and customer service

Consent

To send you marketing communications (where you have opted in)
To collect certain types of personal data through cookies (where consent is required)

Legal Obligation

To comply with legal requirements
To respond to lawful requests from public authorities

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

Right to be informed about how we use your personal data
Right of access to your personal data
Right to rectification if your personal data is inaccurate or incomplete
Right to erasure of your personal data in certain circumstances
Right to restrict processing of your personal data in certain circumstances
Right to data portability, allowing you to obtain and reuse your data
Right to object to processing based on legitimate interests, direct marketing, or for research and statistical purposes
Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

Cookies and Similar Technologies

Our Website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good experience while browsing and allows us to improve our Website.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device. Cookies contain information that is transferred to your device’s hard drive.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Website may become inaccessible or not function properly.

For more detailed information about the cookies we use, please see our Cookie Policy [link to Cookie Policy].

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Sharing

We may share your personal data with the following categories of recipients:

Service Providers: Third parties who provide services on our behalf, such as hosting, IT, marketing, and payment processing
Professional Advisers: Including lawyers, bankers, auditors, and insurers
Regulatory Authorities: Government bodies, regulators, and other authorities where required by law
Business Partners: When necessary to fulfill services requested by you

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Transfers

We do not transfer your personal data outside the UK unless necessary to provide our services. When we do, we ensure that a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Transferring to countries that have been deemed to provide an adequate level of protection for personal data by the UK government
Using specific contracts approved by the UK government that give personal data the same protection it has in the UK
Implementing appropriate security measures as required by the UK GDPR

Children’s Privacy

Our Website and services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us at [email protected].

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues:

Website: ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Postal Address: Secure Print Solutions, 4 & 5 Bacchus House, Calleva Park, Aldermaston, RG7 8EN
Telephone: 01189821444